.. .. Impact, Impact du KM sur la capacité de l'entreprise à progresser

, Impact du TQM sur la performance des processus clés

. Iv, Dispersion des domaines d'activité selon l'applicabilité du KM et du TQM

V. .. Approches-méthodologique-quantitative,

, Classification des pratiques du TQM sur l'efficacité du personnel, VI. Classification des éléments du KM et du TQM selon les villes et les domaines industriels 153 1. Classification des éléments du KM sur l'efficacité du personnel

, Evaluation des facteurs de l'efficacité du personnel

, IX. Optimisation du coût d'implémentation des pratiques du KM et du TQM

. .. Déploiement-de-la-fonction-qualité,

. .. Conclusion,

. .. Annexes,

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. Q27c, , vol.697, p.339

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